Cancel & Change Order Policy
At Futefy, we recognize that customers may occasionally need to cancel or adjust an order. We aim to handle these requests fairly and efficiently while maintaining fast order processing and reliable shipping timelines.
This Cancel & Change Order Policy explains the conditions, time limits, and restrictions related to order cancellations or modifications placed on futefy.com. It applies to all orders shipped within the 50 United States and fulfilled through trusted carriers such as USPS, UPS, FedEx, and DHL.
1. Order Processing Timeline
- Orders placed Monday through Friday before 5:00 PM (EST) are typically processed the same business day.
- Orders placed after the cutoff time, on weekends, or on U.S. holidays will begin processing on the next business day.
- Once an order enters processing, cancellation or modification may no longer be possible.
Order Status Overview
| Stage | Description | Modification Status |
|---|---|---|
| Order Placed | Order successfully submitted | Changes allowed |
| Processing | Items being picked and packed | Not guaranteed |
| Handling | Preparing for shipment (1–2 days) | Cancellation unlikely |
| Shipped | Package transferred to carrier | Changes not allowed |
2. Order Cancellation Policy
2.1 When Cancellation Is Possible
Orders may be canceled within 12 hours of placement, provided that processing has not yet started.
| Order Status | Cancellation Availability | Notes |
|---|---|---|
| Paid, not processed | Yes | Full cancellation available |
| Processing started | Not guaranteed | We will attempt if possible |
| Shipped | No | Return process required |
How to Request a Cancellation
Please email support@futefy.com and include:
- Your full name
- Order number
- Reason for cancellation
We respond to cancellation requests within 24 business hours.
2.2 When Cancellation Is Not Available
Cancellation cannot be accommodated if:
- The order is being packed
- A shipping label has been created
- The order has already shipped
- More than 12 hours have passed since the order was placed
If the order has shipped, customers must wait for delivery and then follow our Return & Refund Policy.
3. Order Changes and Modifications
We will do our best to accommodate changes depending on the order’s processing status.
3.1 Types of Changes We May Support
- Size or color changes
- Product substitutions
- Shipping address corrections
- Contact information updates
- Adding or removing items
All change requests must be submitted before processing begins.
3.2 Shipping Address Updates
Address corrections should be reported immediately.
| Order Stage | Address Change Allowed |
|---|---|
| Not processed | Yes |
| Processing | Not guaranteed |
| Shipped | No |
If an order has already shipped, customers may attempt a carrier reroute directly with the carrier. Any associated fees are the customer’s responsibility.
3.3 Product Changes
Product changes depend on inventory availability:
- If the replacement item costs more, we will provide a payment link for the difference
- If the replacement item costs less, the price difference will be refunded to the original payment method
4. Fees Related to Changes or Cancellations
- No cancellation fees apply if the order has not entered processing
- No fees for correcting customer details before processing
- Carrier rerouting fees (if applicable) are charged by the carrier, not Futefy
5. Orders That Have Shipped
Once an order has shipped:
- It cannot be canceled
- It cannot be modified
Customers must wait for delivery and then submit a return request in accordance with our Return & Refund Policy, which includes:
- A 30-day return window
- No return or restocking fees
- Refunds processed within 5 business days of item receipt
Carrier investigations may be required for lost or delayed shipments.
6. Special Situations
6.1 Out-of-Stock Items
If an item becomes unavailable before processing, we will offer one of the following:
- A full refund
- A replacement of equal value
- Store credit
6.2 Duplicate Orders
If you accidentally place the same order more than once, please contact us immediately.
Duplicate orders that have not shipped will be canceled and refunded.
6.3 Checkout Errors
Errors such as selecting the wrong size, color, or quantity must be reported within 12 hours of placing the order to be eligible for correction.
7. Contact Information
For cancellation or order change requests, please contact:
Futefy – Customer Support
Email: support@futefy.com
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM (EST)
Response Time: Within 24 business hours
When contacting us, please include:
- Full name
- Order number
- Requested change or cancellation
- Screenshots (optional)
8. Policy Updates
Futefy reserves the right to update or revise this Cancel & Change Order Policy at any time.
Any changes will be posted on this page with an updated revision date.
Continued use of the website constitutes acceptance of the revised policy.